RETURN, EXCHANGE OR CANCELLATION POLICY

We offer a full refund if the order payment was made by any payment mode available on the Kumbaya website. For this, we need to receive the package within 30 days from the delivery date. Items will only be accepted if they are not damaged, used or washed and in original packaging. Our Return and Exchange policy is subject to the products sold by Kumbaya, with no exceptions for the third-party sales. Any changes in the policy will reflect on this page.

Further details are followed:

  1. If package was received damaged or defective or not as described, you can request a replacement at no extra cost

  2. Our returns are covered by 30 days refund or replacement guarantee

  3. Customer will have to place the refund request within the 30 days from the delivery of the package

  4. Replacement is subject to stock availability. If the stock is not available for the product, we will fully refund the amount for the product ordered

  5. Customers can place the request for cancellation within 24 hours after placing the order

 

Return procedure:

  • Kindly place the return request on your Kumbaya Account on the website within 30 days

  • Customer support team will confirm the request and will inform via an email or SMS about the pickup process

  • Please make sure that the product is unused and in original condition, including all the original tags, labels, packing and invoice along with the product

  • Our delivery partners will come to pick up the package after receiving a return request [1] [2] 

  • If you want to opt for replacement of the product, whatever may be the reason, we fully support this decision but will be subject to stock availability

  • Our courier partner will make 2 attempts to pick up the product in the next 4 days of request placed. After multiple failed attempts, you’ll have to place the request again[3] 

 

Made-to order or customized products cannot be replaced or returned

Who are these delivery partners?

We will be using Speed Post for sending but will need another courier service for returns

Who are these delivery partners? What do we say or do about the cost incurred on returns?

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