PRIVACY POLICY

Kumbaya truly cares about the privacy of your personal information that you share and the way it is used. We are committed to protecting the confidentiality of the data that you provide to us while you use our website (link). We do everything in our capacity to protect your personal information on our website. However, as you know no method of transmission over the Internet, or method of electronic storage, is 100% secure. 

 

This Privacy Policy will address:

  • The different types of information that we collect 

  • The components of information that we collect 

  • How we collect the information

  • Where all do we use the information 

  • Where and How you can control the information collected -this is not addressed below. We need to elaborate on this.

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The different types of information that we collect. 

1. Information that you explicitly provide to us:

  • Your name, email address, billing address, shipping address, postal code

  • Your credit/debit card, mobile payment, or any other payment details

  • Your consent through which you would receive our e-mails, shop online, request a catalog, participate in a contest, promotion or survey or join our social networking sites

  • The reviews, feedback, and opinions about our products and services that you provide

  • Any other sort of Information which you have chosen to share with us 

 

2. The information which we get from others:

This includes all the information that we receive from third-party service providers 

  • Information related to delivery and address (updated) from our carriers or other third parties

  • Information pertaining to account, purchase, or redemption information, and page-views information from some relevant parties 

  • search results and links, including paid listings

  • select partners that make our service available on their device or with which we offer co-branded services or engage in joint marketing activities

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3. The information that itself gets collected while you use the site: 

  • Information about your computer, including your IP address, operating system, access times, and browser type

  • Your interactions with customer service, like the date, time and reason for contacting, transcripts of chat conversations, if any and if you have called us, your phone number and call recordings

  • Information about the computer or mobile device you used to access our Site, including the hardware model, operating system and version, unique device identifiers 

  • "Cookies" are used to store user preferences and to track user trends, so as to enhance your interactive experience and generally improve our services to you. You can set your browser to notify you when you are sent a "cookie", giving you the chance to decide whether or not to accept it.

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Where is the information used? 

The information includes Contact Information, Identity Details, Payment Details, and other Account Details to effectively manage our relationship to provide better services. This information will be used to provide recommendations for products and various other promotional offers. Other purposes will include:

  • To maintain and improve customer relationship

  • To communicate with you 

  • To provide any products, promotions, or facilities 

  • To know your background and identity 

  • To give a response to your enquiries or complaints and resolve any issues and disputes which may arise in connection with any dealings with us

  • To facilitate our record-keeping and internal administrative purposes 

  • To construct statistical and demographic profiles for our marketing activities

  • To process any payments related to your commercial transactions and comply with statutory and regulatory requirements 

  • To facilitate Direct Marketing and for any other purposes 

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Disclosure of Personal Information 

We do not under any circumstances sell your personal information or trade on it. 

Your personal information may be shared with other organizations under the following circumstances:

  • If the law of the nation or administration of justice say so 

  • If there is a need to share the information in order to defend our legal rights 

  • In case of restructuring, selling, or transferring our business (like a takeover or a merger)

  • With the staff for data processing and storage

  • With third-party service providers for marketing, advertising, communications, infrastructure, hosting, and IT services 

As you accept the Terms of Service, you are agreeing to give consent for collecting and storing your Personal Information subject to the limitations set out in this Privacy Policy.

We might disclose aggregate or de-identified data that is not personally identifiable with third parties. We respect the confidentiality of the Personal Information that you provide to us.

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Direct Marketing

We would like to use your name, email address, mobile phone number, and other relevant contact information to send you either email, SMS messages, telephone calls, push notifications, post, or social media (e.g. Facebook) information that we think may be of interest to you.

You can opt-out of the same by writing to us at marketing@kumbaya.co.in.

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Your Rights

You are entitled to the following rights:

  • Right of access to the Personal Information we hold about you

  • Right of rectification of your Personal Information if the information is incorrect, including the right to have incomplete Personal Information completed

  • Right to erasure of your Personal Information that has been processed by us except you have an open order which has not yet been shipped or partially shipped

  • Right to restrict data processing

  • Right to object against profiling; and

  • Your personal right to data portability

 

While we solemnly try to protect your personal information we cannot be responsible for unauthorized and unwarranted use of your personal and confidential information by any third parties who are beyond our control. This can take various forms like unlawful use of your information by various advertisers and websites who have access to our website. It is advised that you consider our privacy policy, which might be very different from our advertisers, business partners, sponsors, or any other related parties to whom we have provided hyperlinks. 

 

An explicit consent will be asked for this Privacy Policy when you avail of any services or make any purchases from our website wherever it is required by the law.

 

Protection of your personal information:
The Personal Information that you provide is protected in several ways at our end. It resides on secure servers that only selected Kumbaya personnel have access to via password. Your Personal Information is encrypted whenever it is transmitted to Kumbaya. When you enter sensitive information (such as credit card numbers) on our registration or order forms and checkout, we encrypt that information using transport layer security technology. We strive to protect the Personal Information submitted to us, both during transmission and once we receive it. However, no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we take into account the sensitivity of the Personal Information we collect, process, and store, and the current state of technology to use these measures to protect your Personal Information, we cannot guarantee its absolute security.